FAQ


PLEASE NOTE: IT IS NOW ILLEGAL TO TEXT OR TALK ON A CELL PHONE WITHOUT A HANDS-FREE DEVICE, WHEN DRIVING IN HAWAII.

Q: What makes HawaiiActive.com car rentals different?
A: As a major one-stop travel portal for Hawaii vacationers, HawaiiActive.com’s high volume of car rentals, activities, and vacation rentals allows us to negotiate special deals with the car rental companies and pass discounts of up to 50% to you. We are also able to offer additional money-saving combination deals.
Q: Does my car come with unlimited mileage?
A: Yes. All the cars we rent in Hawaii come with Unlimited Mileage.
Q: Is there a difference in the quality of the car I rent if I book through HawaiiActive.com?
A: No. We make your reservation with major car rental providers and rent you the same quality and model of car everyone rents from that company.
Q: Why make a Reservation with you? Can't I just go to the rental car counter at the airport when I arrive?
A: You can, but it is difficult to get a competitive rate this way. It is easier to use HawaiiActive.com to book ahead of time and be assured of a guaranteed low price. Without a Reservation, it is also quite likely that on most islands, there won’t be any cars available when you arrive, especially during peak travel times.
Q: If I have to Change or Cancel my reservation, am I charged a fee?
A: No! After you've made a car reservation, you'll receive a Confirmation Number from us. Keep this confirmation number so that in the event of a change or cancellation, you are able to click on our "Change or Car Rental Res." link in the top navigation. There are never any cancellation fees or fees to change a reservation.
Q: What do I need to rent a car?
A: The agency will require a valid driver's license and a major credit card in your own name with enough available funds to cover at least the cost of the rental. Cash an Debit cards may be accepted under very special circumstance (see below).
Q: When do I pay?
A: No credit card is charged until you arrive at the rental agency's counter to pick up your car.
Q: Since you don't require my credit card, how can I be certain you're holding the Reservation for me?
A: You will receive a Confirmation Number from HawaiiActive.com within 24 hours. This number guarantees you the specified rental car at the rate shown. You can always call the Car Rental Company or our offices directly to re-confirm. Simply provide your Confirmation Number.
Q: Are there any additional charges beside the price stated in your Confirmation email?
A: Once you receive the Confirmation Number and price from us, your price will not change, unless you purchase additional services or upgrades.
Q: Can I make last-minute changes to my car rental at the counter when I pick up my rental car?
A: Yes, but you usually get much better rates if you change your reservation in advance by modifying your rental through us.
Q: How do I know if I need to buy additional Insurance?
A: Contact your car insurance company or your local agent. Also, check to see if your credit card company covers additional Insurance when you use that card to pay for your rental.
Q: Are your SUVs 4-Wheel drive?
A: Car Rental Companies offer different fleets and currently Standard SUV’s do not all come with 4WD. Fullsize SUVs sometimes do, but check with us first. All Jeep Wranglers, 2-door and 4-door, are 4WD.
Q: Can I reserve a 12-person van or larger? It's not listed in your Vehicle Class.
A: Email us at cars@hawaiiactive.com with your request. Include Type of vehicle, Location and Dates. If one is available for your specified location and dates, we'll send you pricing and arrange your Reservation if you like.

FEES & TAXES

Q: What additional taxes and fees are applied to the Price Quote and Reservation?
A: In addition to the Base Rate, the following fees and taxes may be applicable:
• Underage Driver Fee: $25-$35/day
• Vehicle Licensing and Registration Fee: $.17-$.94/day (depending on car class and car rental company)
• Airport Facilities Charge: $4.50/day - Airport locations only
• Airport Concession Recovery Fee (11.11% of Base Rate/day) - Airport locations only
• Hawaii State Vehicle Rental Surcharge: $3.00/day
• Hawaii General Excise Tax is applied to all charges EXCEPT the $3.00 Hawaii State Vehicle Rental Surcharge. This tax is 4.166% for all islands except Oahu, which is 4.712%.
Q: Does the price quoted include all taxes?
A: Yes, we always display you the TOTAL RATE including applicable taxes and fees. However, this price does not include options such as additional insurance and special equipment. It also does not include extra day or hour charges that can result from a late return of the rental car.
Q: What are airport taxes and fees?
A: Airport taxes are the fees that Airports charge car companies for the use of their terminals, plus other service charges required by the Airport. For all Hawaii airports they are currently $4.50/day, Airport Facilities Charge and 11.11% of Base Rate/day, Airport Concession Recovery Fee.
Q: Do I have to pay for the full duration of the reservation, if I drop the car off earlier?
A: All Rentals are on a 24-hour basis computed from the time from of pick-up. Some Rental companies charge an early drop-off fee. Check at the counter when you pick up your car.
Q: What if I'm a little late dropping off my car? Is there a grace period?
A: Car rental agencies have different policies concerning this issue. It is best to ask at the counter when you pick up your car.

RENTING A CAR WITH CASH OR DEBIT CARD

Q: I don't have a credit card. Can I rent a car with cash only?
A: Alamo is currently the only car rental agency that allows cash car rentals. Customers planning to rent with cash must bring the following documentation to the rental counter: valid driver's license, a return ticket from an airline, cruise ship, or train, verifiable employment, verifiable home phone number, or a current verifiable gas or electric bill with the renter's name and address. All documentation must be in the renter's name. A cash deposit will be required in addition to the cost of the rental. A passport is required for all non-U.S. citizens.
Q: Can I use my debit card to rent a car?
A: Yes, you can use a debit card to rent a car as long as 1) you are over 25 (this only affects Alamo), and 2) your debit card has the Visa or MasterCard logo. Please be aware that some locations will check your credit with a national credit verification bureau. Other locations might not check your credit, but will require you to present a third form of identification from the following list:
• A round-trip airline ticket, e-ticket, or travel itinerary to or from the airport rental disclosing a return date and showing the renter's name (not necessary if renting from an off-airport location)
• A valid U.S. passport or current U.S. military identification card
• A current vehicle insurance card
• A current copy (within the last 60 days) of the customer's cellular phone bill, home telephone bill, bank statement or utility bill

DRIVING CREDENTIALS & INFRACTIONS

Q: What kinds of credentials do I need?
A: Generally speaking, the primary piece of identification required to rent a vehicle is a valid driver’s license. If you are traveling internationally, you will also be required to present an international driving permit.
For information on how a U.S. resident may obtain an International Driving Permit, visit the U.S. Department of State Web site. Non-U.S. residents should obtain their International Driving Permit from their home country before traveling.
The preferred second required credential is a major credit card. Prepaid charge/debit or gift cards are not an acceptable form of identification at rental pick up but may be used for payment at car return.
NOTE: All forms of required identification MUST include a name and address and MUST match the name and address on the renter's driver's license.
Q: What if I have traffic infractions?
A: Rental companies will check renters' and additional drivers' licenses to ensure that they are valid. If the driving history reveals any of the following issues, you will be unable to rent:
• invalid, suspended, expired or revoked license
• one or more convictions for reckless driving within 36 months
• one DUI, DWI or DWAI conviction within 48 months
• failure to report/leave scene of accident within 36 months
• possession of stolen vehicle or use of a vehicle in a crime
• three or more convictions for moving violations within 24 months (excluding seatbelt violations)
• three or more accidents within 36 months

AIRPORT INFORMATION

Q: Where do I pick up my car at the Airport?
A: After arriving at the Airport, please ask for the designated area outside the baggage claim where the Car Rental Agency Shuttle Busses pick up clients. Then board the bus for a short ride to the parking lot where the car companies are located.
• Oahu: Honolulu International (HNL)
• Maui: Kahului (OGG)
• Kauai: Lihue (LIH)
• Big Island: Kona (KOA) & Hilo (ITO)
Q: Will HawaiiActive.com pick us up in a shuttle bus when we arrive at the airport?
A: No, use the shuttle bus provided by the Rental Car Agency you are holding the reservation on.
Q: Is there an advantage to choosing an off-airport location?
A: At an off-airport location, you avoid the two required fees above which can be considerable. But you will need to provide your own transportation to and from that location.
Q: Does it cost extra to drop the car off at a different airport location from where I picked it up?
A: Yes, car rental agencies usually charge a drop-off fee that is different for each company and location. This is automatically computed if you request this in your Quote. If you didn't, ask at the counter when you pick up your car.

UNDERAGE DRIVER INFORMATION

Q: Can I rent a car if I am under 25 years old?
A: Yes, but there are additional Underage Driver charges. See pricing below.
Q: How much is the Underage Driver fee?
Currently, only Alamo offers rentals to underage drivers. Their fees are as follows: $25.00/day on Economy through Full-size cars and $35.00/day on others.
Q: How should I book the car for an "underage" driver?
A: Just click the radio, button for Driver Age Group 21-24. It will compute the price with the applicable additional charge.

ADDITIONAL DRIVER INFORMATION

Q: What are the charges for an additional driver?
A: Charges for additional driver (over 25 years old) are: • If you book the car with Alamo one additional driver is free and every other one thereafter costs $8.00 per day. • If you book the car with Budget, and Avis Spouse and Co-worker as first additional driver are free. For any other drivers the costs are $11.00 per day, with a cap of $55.00 per extra driver. Only 2 extra drivers are allowed. (Co-worker must to show a business card.)

CHILD SAFETY SEAT INFORMATION

Q: Should I reserve child safety seat and which one?
A: Child Safety Seat are available in three sizes: Infant, Toddler, and Booster. Budget and Avis charge $13.00 per day for all sizes. Alamo charges an additional $9.99 per day with a maximum of $49.95 for all sizes. Guidelines in Hawaii are as follows:
• Infant Safety Seat for children 2-20 lbs. or 2.27-9.07 kilos
• Toddler Safety Seat for children 20-40 lbs. or 9.07-18.16 kilos
• Booster Safety Seat for children 40-80 lbs. or 18.16-36.32 kilos

GPS DEVICE INFORMATION

Q: Are GPS devices available to rent, and if so, how much are they?
A: Yes, Vehicles are available with a GPS navigation system for an additional fee. If you include this in your reservation, the car rental agency holds your request with your reservation but cannot guarantee availability until rental pickup. COSTS: Alamo & Budget: $9.95/day – Alamo : $11.99/day, 69.65/week, $179.99 maximum.